Thank you for shopping at Rajghar.com. We value your satisfaction and strive to ensure you are happy with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Return Policy
a. Eligibility for Returns
- You may return most new, unused items within 7 days of delivery for a full or partial refund.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (invoice or order number) is required to initiate a return.
b. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Digital products or downloads
- Items marked as “Final Sale”
- Products damaged due to misuse or negligence
2. Return Process
To initiate a return:
- Contact us at [support@aarsunwoods.com] with your order number and reason for return.
- We will guide you through the return steps and share the return shipping address.
- Pack the item securely and include the invoice or order confirmation in the package.
- Ship the item using a reliable courier with tracking.
Note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you about the status of your refund.
- Approved Refunds: Processed within 7–10 business days to your original method of payment.
- Partial Refunds: May be granted for:
- Items not in original condition
- Missing parts not due to our error
- Rejected Returns: If the item is not eligible for a return, it will be sent back to you at your cost.
4. Damaged or Defective Items
If your order arrives damaged or defective:
- Please contact us within 48 hours of delivery with clear photos of the item and packaging.
- We will arrange for a replacement or refund, depending on the situation.
5. Cancellations
- Orders can be cancelled within 12 hours of placing the order, unless already processed or shipped.
- Custom orders cannot be cancelled once processing has begun.
6. Contact Us
For any questions regarding returns or refunds, please reach out to us:
Email: support@gmail.com
Website: https://rajghar.com
